Dispute Resolution & Trade Mediation
For Importers & Exporters
Fair Resolution for Trade Conflicts
Even with the best intentions, international trade can sometimes lead to disagreements. Our Dispute Resolution system provides a structured, fair process to resolve conflicts and protect both parties.
- Neutral third-party mediation for trade disputes
- Evidence-based resolution process
- Protection for both importers and exporters
- Clear policies and transparent procedures
How Our Dispute Resolution Works
A structured process for fair conflict resolution
Dispute Filing
If a conflict arises (e.g., quality issues, shipping delays, specification mismatches), either party can file a formal dispute through the platform, detailing the nature of the problem and desired resolution.
Evidence Collection
Both parties submit evidence to support their position, which may include:
- Photos and videos of products
- Chat logs and communication history
- Order details and specifications
- Shipping documentation
- Quality inspection reports
Review by Dispute Panel
Our dispute resolution team reviews all submitted evidence, order details, platform communication history, and relevant documentation to understand the full context of the dispute.
Mediation Attempt
When possible, we first attempt to mediate a mutually agreeable solution between the parties, facilitating communication and suggesting compromise options.
Final Decision
If mediation is unsuccessful, our panel makes a final decision based on:
- Platform policies and terms of service
- Escrow agreement terms
- Evidence provided by both parties
- Industry standards and best practices
- Applicable trade regulations
Resolution Implementation
The final decision is implemented, which may include:
- Full or partial refund from escrow
- Release of payment to the exporter
- Product return arrangements
- Partial shipment acceptance
- Other appropriate remedies
Benefits of Our Dispute Resolution System
Why our mediation process builds confidence in international trade
Fair Practices
Encourages all parties to adhere to fair business practices, knowing there's accountability.
Risk Reduction
Significantly reduces the risk of financial losses due to trade disputes or fraud.
Increased Confidence
Buyers and sellers can trade with greater confidence, knowing there's a safety net if issues arise.
Neutral Mediation
Impartial third-party review ensures fair treatment for both importers and exporters.
Evidence-Based Decisions
Resolutions are based on concrete evidence rather than hearsay or unverifiable claims.
Faster Resolution
Structured process leads to faster resolution than traditional legal channels or unguided negotiations.
Trade with Peace of Mind
Join IndoExportConnect and benefit from our comprehensive dispute resolution system.